Our proposals are valid for 30 days and, to proceed with an order, we require full payment or a 50% deposit.
While we can assist with and advise on selections, it is the responsibility of the client to ensure that the goods are suitable for the project’s plumbing and space requirements.
The final payment for orders is due when the order is complete and ready to collect.
Indent and custom items
Please note that certain goods are indent (ex-Europe) and can take up to 12 weeks to arrive.
Custom goods, such as tapware, showers and accessories in colour finishes, will generally take 6-12 weeks, depending on the type of finish and supplier.
We can arrange for delivery of goods in the Perth metropolitan area to front of property for a fee. We use a few different courier companies, depending on availability, but always aim to ensure your goods are cared for and delivered safely to your home or site.
We can also arrange for shipping of individual items through the postal system.
Unfortunately, we cannot deliver large orders to regional areas or outside Western Australia.
We will exchange or re-supply any product that is faulty or has been incorrectly supplied.
However, generally, once an order has been placed, it cannot be amended or cancelled. We may be able to change or cancel a specific item that you have ordered, but there will be a re-stocking fee unless you have made a prior arrangement with us.
Custom items such as cabinetry or specially finished tapware cannot be cancelled or amended once ordered. as we are unable to return these items to the supplier. Similarly, there is no return or exchange on indent items.
Sale and ex-display items are non-returnable and sold ‘as is’.
The products we sell are covered by the manufacturer’s warranty.
If you find that a product you purchased from Lavare is faulty, please contact us or the supplier or manufacturer direct. All warranty claims are subject to the manufacturer’s terms and conditions and must have proof of purchase.
We do not handle warranty claims for goods not purchased from us.